Frequently Asked Questions
Everything you need to know about our authentic Japanese apparel and global shipping.
Do you ship internationally from Japan?
Yes, we offer worldwide shipping. All orders are processed from our Tokyo warehouse and typically arrive within 7-14 business days depending on your location.
How do I determine my size in Japanese clothing?
Japanese sizing often runs smaller than Western standards. We recommend checking the detailed measurement chart on each product page or ordering one size up for a more relaxed fit.
What is your return policy for fashion items?
We accept returns within 30 days of delivery, provided the items are unworn, unwashed, and still have their original tags attached.
Are the products authentic and made in Japan?
We curate a mix of traditional and contemporary brands. Items labeled 'Made in Japan' are crafted locally by artisans, while others are designed in Japan and manufactured under strict quality control.
How should I care for my Japanese denim or kimono-style garments?
To preserve fabric integrity, we recommend hand washing or using a delicate cold cycle. For raw denim, avoid frequent washing to maintain unique fade patterns.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.